Talon-New owner-NO customer service

This is Robyatt.I contacted the original owner he rang Rives independently asked about haveing the sub repaired under warrenty-HE GOT THE SAME ANSWER I DID!!!! $1600 for repair, or do it yourself!!
You guys who support manufacturers that take your money and then don't support their products unless you pay a enough money you could have bought a new product-STOP think would you except this type of treatment if say your fridge went bad?? You paid $1500 for your GE fridge freezer two years ago now it doesn't work, they say we can fix it,$1100, DO YOU BUY GE again?????
High End manufacturers like Rives need too wake up!! Their customer base is getting older, and smaller-you can't steal from the guys who are left.

I see that a certain audiophile mags editor fowarded my email for their letters section to Rives! My story of "warning" was to fellow audiophiles to make their own decision. So far it has not been published by anyone. I realise I do not pay the Audiophile "rags" advertising revenue! Does anyone out there think, like me, that the editor -WARNING, the manufacturer who advertises in his mag about a complaint, reaks of collusion???

I sent the email to 6 moons, Stereophile, and TAS.
Only one gave me the courtesy of a reply, see below!!

Thank you for letting me know of the problem you are having with your Talon speaker and the lack of service you feel you are getting form the new owner. I am not sure if there is anything I can do to help, unfortunately.

John Atkinson
Editor, Stereophile

I wish to appologise I did not mean to use the word "steal". I just feel that tere are many great companies that do go above and beyond, but in this case my personal experience, with Rives and Talon was not even close. I should mention, I had to call Richard, as a friend owns Talons and suggested, I should. I was willing to pay for repair and was expecting "send us the plate amp we will have it checked". There is no name on the amp both internally or externally and seams to be made of premade boards from different sources. I ordered a $300 plate amp from DIY Express with the same specs, and had a woodworker friend modify the cabinet for $75. A far cry from $1600!

The original owner says it is still under warrenty! I rang and offered to pay, as at the time, I did not know if it was, or was not, under warrenty. I gave a lady, who now I am ttold no longer works at Rives/Talon, the serial number. SStill no one at the company has confirmed or denied if it iis, or isn't, warrentied. To me a simple solution would have been, please send us the plate amp and we will have it checked. Yes sir it is faulty, we can fix it send us a cheque for $100 or 250 or 350.......
So I do get the out of warrenty concept. What everyone who says Rives did the right thing, don't know is the phone attitude that I got when I called them(they never called me back). They don't want to help, except for an unreaonable amount of money, for the problem concerned.

I am done with this! I repaired the sub throgh my own efforts and for minimal cost. So all you Rives/Talon sympathizers, go ahead buy some Talon speakers with confidence. I wish you good luck, and good listening. May the music be with you!