Talon-New owner-NO customer service


I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
128x128robyatt

Showing 2 responses by nrchy

Justlisten, I would say buying gear from a comapny that is out of business is a bad decision if you expect someone to work on your gear, if not, cest la vie!

It seems like Richard tried to offer a cheaper suggestion for Robyatt to fix a speaker he did not build, sell, or for which he bore NO responsibility. What implied warranty did the seller of the sub woofer pass on to you?

I'm at a loss to understand why Rives has any more responsibility to fix your sub than you have...

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Robyatt, you keep singing the same tune, but yer off key, your pitch is messed up and the timing isn't close, and it's sung to the wrong music!

Richard Bird offered to help you in such a way as to cover his costs to repair of your sub, or suggested another option on a speaker you bought used! You have spurned his offer thinking that he should do it for free.

The GE example you suggested has nothing in common with this situation. GE sold the original fridge, and is still owned by the same person!!!

You're starting to sound like a little kid on the playground who didn't get his way in a 'kickball' game. You don't care about facts or reason, you want what you want regardless of how unreasonable.

I think you should start a lobby to get a whole new speaker system including the sub, have Talon run out of business by the government, have Richard Bird arrested and sentenced to prison, and to allow you to keep all the income that Rives or Talon ever had the chance to make...

Collusion on the part of the magazine!!! As if this was worthy of a response... There would be no space for articles if every whiner who wrote a letter about not getting their own way were published. The editor handled this wisely, he passed it on to someone who could possibly do something about it, not knowing that he had tried and you wanted more!

Richard Bird did not own the company when you bought the speakers! I don't see how he is responsible for the problem. If he chose to repair them out of the kindness of his heart, wow, props to him. If not... his choice.

When my truck or motorcycle break down, I pay to have them repaired. When I had my Klyne pre-amp worked on, I paid for it, when I had work done on my CDP, I paid for it, I don't expect anyone else to foot the bill, and I bought them.

I've never bought anything from Richard Bird (although I have owned Talon speakers) but I've wasted a lot of his time, both on the phone and in person at Audio shows. I have never found him to be anything but personable, helpful, and knowledgable. BWDIK