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Talon-New owner-NO customer service

I have a Talon Roc I purchased from a fellow Audiogon member. It developed a buzz after two months of use. I called talon, now owned by Rives and told them the problem. I got a call from Katie saying they no longer dealt with the amp manufacturer but she would call me back. She didn't so I called a week later. Basically they weren't interested in my plight, even if if I paid for out of warrenty service. They did say I could replace the amp for $1600!!!!! That is a "we don't don't care, but if you pay this-we will-price"!!!! A call to Richard got me, "go buy a Crown amp for a $1000 and make a wood panel for the back"
BEWARE---it appears Rives do not want to support Talons existing products!!!
128x128robyatt

Showing 1 response by chadnliz

chadnliz
3,736 posts
 
To say that Robyatt made a poor choice buying equipment from a company out of business seems a bit snobish, how many companies in the high end are very small and come and go every year? With that thinking the percentage of potentially "poor decision's" and "Assumed risk" would be another nail in the high end coffin. In close this attitude it is not exclusive to the company in original post.
I had the same basic problem with an Electrostatic speaker maker, my "Inner" dealings with them left me with a bad taste in my mouth...but I wont name the company.
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