"The bearing was occasionally making a slight ticking noise. That was 2 months ago. I am still waiting to hear from them"
Its true they are not fast on turnaround but this is the price you pay for personalised service and access to the owners. My upgrades took about 3 mos.(including 2 weeks of shipping)However I was able to speak directly with Kirk who walked me through some setup procedures and did some inspection work for no fee. This is the tradeoff with smaller companys. I would rather wait and get the excellent service and workmanship than take my chances as another "number" with a larger service dept. It has also been my experience that very few boutique audio manufactuerers offer
fast service and with most your lucky to get service at all.
Try waiting for something from Clearaudio for example a much larger company with a large chain of distribution. Youd be lucky to get service in 3 mos.
just my $.02
