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Rowland service

I bought a new Rowland Model 5 years ago. About 15 years ago I sold it to a friend. He had a problem about 10 years ago. Sent it to Rowland and in a matter of weeks got it back and had tunes again. Last year another problem came up. November 20 2013 it was shipped to Rowland. After a month my friend called. A receptionist answers and tells him Jeff Rowland will call back. That did not happen and it has not happened with his repeated attempts. I Emailed Rowland but have not gotten a reply yet. Is there any one out there that knows Jeff Rowland and knows what is going on with the company? Has any one else had poor customer service? I have not heard bad comments of Jeff Rowland all the years he has been in business. This really surprises and makes me mad at the same time.

Thanks for any comments good or bad. Hope my friend has a good ending to this bad experience.
saygrr

Showing 2 responses by tmcclintock

tmcclintock
35 posts
 
"..Rowland owners tend to hold on to their marvellous machines almost indefinitely.."

I only let go of them when I can replace with another :). Even went out on a limb with some of his class D amps and can only guess the previous owner never let them break in. They just get better and better.
tmcclintock
35 posts
 
Hi Guido, I have the 201s with PC-1 power supply/conditioner and am biamping with those on my woofers and a Concentra II on the mids and tweeters. The 201s and PC-1 were a nice addition right off the bat, but truly have continued to improve over several months. Would love to try his newer class D topology as I've read it's better. - Terry
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