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Quboz/Aurender Issue


Looking for insights and a solution to a most perplexing issue that seems to have arisen as the result of a recent software update with my Aurender N10. I have been streaming Quboz through the Aurender with no issues for quite some time now, but since the software update I now have to log in to Quboz every time I open the Conductor app (previously, the Quboz app was always visible and operational). That is no big deal, but the real problem is that I am getting only thirty second snippets of any track I try to play.

For added context, I am able to use the Quboz app on my iPhone through the system and the tracks play as they should, but so far, I have not been able to find a solution to playing full tracks on Qubox through the Aurender.

If anyone has any suggestions, let me know, please and thanks.


128x128waltersalas

Showing 3 responses by cleeds

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cleeds
5,702 posts
 
lalitk
Did you contact Aurender customer support? ...
waltersalas
Yes, I did. So far, we have not been able to find a solution
Good luck. I had issues with Aurender as well. My solution was finally to dump it in favor of a Bryston.
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cleeds
5,702 posts
 
stewart0722

... to the guy that dropped Aurender for Bryston.....I had a Bryston BDP3.....the Aurender obliterates Bryston in every single way possible......massive FAIL ...

We can only report on our experiences. I've mentioned elsewhere that my Aurender (which I purchased new) was never really stable and the "tech support" consisted of one guy ("Ari") who couldn't even bother to carefully read emails that described the problem. So I gave up and bought a Bryston BDP-3. It has been rock stable save for one little glitch which Bryston promptly corrected remotely.

My Bryston is running Qobuz without issue this a.m. while you wait for Aurender to get its act together. I'm not sure why you think that makes Bryston the "massive fail." Perhaps you've been seduced by Aurender's slick interface. I also prefer the Aurender interface but as you've found out, it's worthless if there are underlying issues that prevent the streamer from working properly.

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cleeds
5,702 posts
 

It's interesting how experiences with products such as Aurender and Bryston streamers can be so different, @mahler123. I suspect the explanation is similar to how users report different experiences with computers; after all, a streamer is just a computer. I'm a Windows and Linux user who expects to be able to resolve software problems myself, so the Linux-based Bryston suits me well. But some people prefer relatively closed systems, such as Apple products. For them, there's Aurender.

But my biggest complaint with Aurender was support. It's annoying to get tech "support" instructions that includes remedies they've aleady been told have been tried and failed. You just can't make people care and that was my experience with Aurender, again and again.

Audio is a hobby for me so it should be fun. I don't mind dealing with some issues - after all, I have tube components and play LPs - but problems should not be chronic. That's why I dumped the Aurender.

I've owned Bryston gear for decades. Support has always been first class.

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