One valuable function of a review is that it can sometimes provide information that otherwise might be missing or difficult to locate. I recently needed an alternate phone number of a company whose product was reviewed at Stereophile. I ordered one of their products that I received shipping notice for but had not received it after over a week. Surprisingly, they provided no phone number. I dug up a number for them. The phone number I called for and left a v-mail msg they did not return my call. The company had no phone number listed at their website. No replys to emails either. I found a different phone number listed on Stereophile's review. This number lead to a response from the company and I received the product. Good product too, but poor customer contact.
