2. amps-preamps
  3. 1399307283

Cracked glass/ Mcintosh

I don't have any experience dealing with an A-gon customer who claims the glass is cracked on a Mac integrated I sold him. I provided pics to him and the Mac was boxed the same way I got it from Mcintosh. Box in a box with it attached to the plywood. I find this very hard to believe.

What I'm wondering is how should this have been handled by the buyer. Shouldn't he be taking this up with the carrier? Btw, it was shipped on April 21 and just today he sends me the e-mail.The box was delivered 4/24 or 4/25. I'm just now finding this out. I also had sent e-mails to him asking if he got the tracking number and there was no response. Last week I sent an e-mail asking if he got the Mac and in both cases he never sent a reply of any kind. I need a little guidance on this.

Thanks to all
harley52

Showing 3 responses by atmasphere

atmasphere's avatar
atmasphere
11,639 posts
 
Classic Audio Loudspeakers used to be called Classic Audio Reproductions, and did things like replacement glass for Macs. If its an older Mac you might check with him (John Wolff).
atmasphere's avatar
atmasphere
11,639 posts
 
As the shipper its your responsibility to make the shipping claim. However, given the time it took for this to come up is highly suspicious, and there may be a sunset on the time allowed for claims.

If that sunset has already occurred, you are off the hook entirely.
atmasphere's avatar
atmasphere
11,639 posts
 
Right now fb has nothing to do with it. It is not your fault that he took so long to get back to you- not your fault if the amp sat damaged in a box until he got around to it or back in town or whatever. Its irrelevant.

If the claim time has elapsed that is all that matters at this point. If you packed it incorrectly it does not matter, unless you know that and want to make it right. If he unpacked it correctly it does not matter. What matters is that 10 days elapsed before he contacted you!

We do a lot of shipping and occasionally we get a damage claim that we have to sort out. I can't think of a time that has happened wherein the customer took more than a day to let us know there was a problem! IOW the time frame is fishy.
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