A couple of years ago I proceeded to rebuild my surrounds.(baby towers) I ordered the new drives, Binding posts and some new Capacitors from an prominent online dealer. Their shipment was automatically insured for #100 which only constituted 1/4th of the cost but I had no idea of what I was in for.
I tracked the package through the USPS and it was supposed to be “On the Truck for Delivery” on a Friday afternoon. I waited and no delivery was made. Then I got notice that it was “On the Truck for Delivery” to be delivered on Saturday. I just happened to be sitting next to the Front entry way of the apt building around noon and I got an email stating that the Postman tried to deliver the package a couple of minutes past noon, but that was an outright lie. Then that afternoon about 5:30 I got an E-Mail stating that the package was delivered “In or Around the Mailbox”. My Apt is 25 yards from the boxes and in a direct line of sight. Also I have a perfect view of the parking lot. No truck had been at our building and within 30 seconds I was outside my door headed to the Post boxes. There was no package anywhere near.
I went to the main Postal Station (Mile High Station) which is about 3 miles away in down town Denver and talked to the Post Master. He claimed that it was delivered though it was almost unintelligible as his English was almost unrecognizable. He called the Carrier while aI was there and the carrier denied the delivery, but the post master claimed that the carriers hand scanner had scanned the package at the time stated in the E-Mail as delivered. The next day I talked to the carrier in person and he told me that he was indeed the carrier on that route on the Saturday in question but he had NOT DELIVERED ANY PACKAGE OF ANY KIND, to this building. The bottom line is the USPS claiming that it was delivered denied the insurance claim. It took months but I did get the Online Dealer to take responsibility and they reimbursed me for the original cost. You have absolutely NO RIGHTS when you are fighting the USP as they can say whatever they want and get away with it. You are totally at the mercy of the originating shipper so always check the track record and hopefully that of their delivery history and complaints before forking over any money to ANYONE.
any lawyers in this forum care to give an advice?
Purchased a pretty expensive speakers outside of audiogon, from a retail store. Arrived damaged, claims denied, been getting the runaround since the purchase date. Last few months, avoiding contact through email, text and phone calls. I’ve been very professional and patient.......any advice or help will be appreciated..This is a problem between the seller and its shipper, not me....I’m just a receiver of damaged item........thankyou