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Allaerts down-repair or ??

After about a year in my system,the ECO has ceased to produce any sounds from the left-hand channel.After speaking with my dealer and Audio Advancements,I was told that it would take at least 6 months to get the cartridge repaired.After inquiring further,it appears as if 24 months or more may be the "real" time period.
Would having someone else take a "look" be an unwise course of action,as this would negate my "warranty".
Your thoughts?
Happy Holidays and thanks in advance for your response.
tpsonic

Showing 4 responses by nsgarch

nsgarch's avatar
nsgarch
2,524 posts
 
Tom, did you understand why Jan asked you to "check the input of the phonostage for DC voltage"? You definitely should do that. If the SoundSmith reports that it has a fried coil, that's probably the reason. Jan's cartridges have EXTREMELY fine coil wires that are easily burned by improperly designed or operating phonostages.
nsgarch's avatar
nsgarch
2,524 posts
 
If you want to own an Allaert cartridge, try and buy a second one as soon as funds permit. Only Jan can fix them, and a Brand-X backup could lead to severe depression ;-)
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nsgarch's avatar
nsgarch
2,524 posts
 
TP, as long as you have your receipt, noting the serial no. of the cartridge, there should not be a problem. I'm not sure why JA wants you to send it directly to him. If it's currently covered by a warranty, then I believe the dealer from whom you purchased it is the responsible party.

JA might have a perfectly good reason for his request, but first, for your own protection, you should have it in writing from JA and the dealer that there is a warranty currently in effect.
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nsgarch's avatar
nsgarch
2,524 posts
 
Dealers of such high-end gear don't just overlook noting serial numbers on invoices -- unless they have a reason. Regardless, you can still hold the dealer responsible, unless he no longer wants to represent JA ;-)
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