Shipping - Who's Resposible for Receipt of Item?

Good luck getting your insurance refund from the post office. they deny EVERY claim. I had a similar problem where I shipped a set of high dollar interconnects. They were sent priority mail, insured with delivery confirmation and tracking.... but never arrived to the buyer.

I put a claim in with the post office who told me they would research it and after so many days I could make an insurance claim.

To make an insurance claim you have to send either your purchasing receipt for the item or some proof of value (catalog showing item, statement from a dealer etc). So I sent two or three printed web pages from dealers showing the item and it's cost new plus the paypal receipt from the buyer. The value new was something like 240$ and I was trying to get back $120 which is what I sold the item for, the amount I refunded to the buyer, and the amount I insured them for.

Post office denied my claim stating that the dates on the printouts I sent them were a later date than when the item was shipped (they were looking at the 'date printed' in the upper hand corner of the paper) and they claimed this meant I had purchased the item new again to replace what they lost and was trying to get my money back on that purchase. I'm not sure how they get $120 = $240??? or how they think a web page catalog printout = a new receipt.

Another friend bought an expensive set of brakes and the package was opened during transit and one brake roter and caliper were lost and he received a box with just the mounting hardware in it. Post office denied his claim as well.

I started a thread like this a long time ago, and my ultimate conclusion was that unless otherwise agreed to, the risk of loss in shipping was with the seller. Anytime I sell anything, if the buyer isn't paying for shipping with signature service and insurance, I make very clear that they bear the risk of loss/damage in shipping.

Tvad, alright, how about this? In my situation the shipper and receiver did not agree on shipping terms before hand. I e-mailed the sender and asked him to send a tracking number when he shipped. He sent me a tracking number. When I checked out the tracking number, I was shocked to see that the package had already been delivered. I never told him to ship with no signature required. I never told him to ship UPS. There were no shipping discussions before hand.

How can the shipping companies obligation be fulfilled? How do I know the idiot driver even left it at the right address. Sure, it could be theft, but it could be a mistake by the driver too. The shipping company has to have some liability.

While I agree that AudiogoN's polocies are a paper tiger, they will not help you re-coup lost money, they can cancel a member's membership. I've seen this done firsthand. Sure, you can come back under another e-mail address and moniker, but the moniker you have is dead.

BTW, I know a member who just purchased a expensive preamp and the box was all oily when he opened it. The oil caps had leaked. The seller claims no liability in this case too. No refund, no repair charge. Nice, huh? So it's a seller's market now I guess.

Let the buyer beware.

John