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Audio Research amp repair in New Jersey/New York

I bought a used REF75SE last month from a reputable dealer who either listed it knowing an LED was out in one of the meters or overlooked it. THey're not being as proactive on helping get it repaired as they should be in my opinion and are letting me do all the leg work which has been a pain in the neck- calling ARC many times, getting vague answers, no urgency, minimal help. Now ARC is supposed to be sending me the ten cent LED that may or may fix the problem. Either I need to install it or take the amp to a servicer - and there seem to be virtually no authorized servicers around in NYC or NJ- and any servicer I talk with is cagey about turnaround times, some quoting 2-6 months which is freaking absurd. Not rocket science to be able to call a customer on a wait list and let them know that they have bench time available in a week and then drop it off rather than drop it off only to have it sit on a shelf for 2-3 months before being looked at. 

 

Does anyone have any advice , referrals on servicers in the New Jersey area, NYC as a fallback? They don't need to be "authorized" just competent.

 

Thanks- I love the amp but if getting it fixed is going to be so much hassle I may consider returning it. 

speedthrills
ghdprentice
6,388 posts
 

I believe ARC has cleaned up their service backlog. I know they have one person is doing upgrades and the turn around is currently two weeks. 

fsonicsmith1
101 posts
 

Here is info on a very compent service person, not AR-authorized, but could do this.  When I needed non-warranty service (Luxman) he did as you said, took my info and then called me when he had a slot, so rapid turn-around.  I suggest you ask him about this.

Steven Leckrone
The Service Department
30 Unquowa Hill St
Bridgeport CT 06604
203-331-0671
[email protected]
www.theservicedepartmentct.com

Steven is a great tech but does not like fixing tube amps and last time I checked will not work on ARC tube amps. 

Do a search. This question has been asked so many times! Even for your geographic location. 

 

rx8man's avatar
rx8man
1,475 posts
 

Pete and Karl really know there stuff: Mods and Repairs (vujadeaudio.com)

speedthrills OP
160 posts
 

Thanks everyone for your super helpful advice- really appreciated and exactly what I like about this forum! I've connected with a few servicers and thanks to a member in my area who helped connect me with a servicer in my area too.

bob7296's avatar
bob7296
35 posts
 

Vujade Audio 

comprised of Pete and Karl located

in northern NJ perform high-end

audio repairs and modifications. They

actually design and build their own

custom audio components, solid state

and vacuum tube,.

(DACs, amps, preamps, phono preamps)

Karl has a masters degree in electronic

engineering design and many years 

experience They have a dedicated

listening room in Northern New Jersey.

I know them personally and have

listened to their components and

modifications. Their repairs and

upgrades sound fantastic!

I highly recommend them.

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