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Is good customer service about dead?

I’d like to know from other members of Audiogon how they find customer service today. Not the resellers so much as the manufacturers themselves. I had a bad experience with a really late delivery. I also have a tone arm I bought in a first production run when a setup manual was not yet available – the manufacturer will not respond to my emails. I wanted to audition a rather expensive pair of speakers that were not available in my area. I contacted the manufacturer (from his own website) to ask where I could go to audition and purchase these – but no response. I have however had amazing support from the good folks at VAC and Jeff Rowland.
So I am now searching for new speakers but customer service is my first criteria and everything else is second. I'll be looking in the 5K-10K price range. I’d be very interested in other people’s experiences.
dat1
ebm
9,311 posts
 
Not really,try SYMPOSIUM OR AUDIENCE!!
zmanastronomy's avatar
zmanastronomy
738 posts
 
I'm a manufacturer and I go out of my way to please the customer. But it seems that I'm a dying breed.
musicfile
341 posts
 
Check out Audiokinesis speakers or Daedalus
irvrobinson
295 posts
 
I don't agree. I have received great customer service from these companies:

1. Revel speakers.
2. ATI amplifiers. Outstanding in this case.
3. Benchmark Media.
4. Emotiva.
5. Velodyne.
6. Mobile Fidelity Sound Labs.
7. Blue Jeans Cables. Another outstanding one.
8. Parts Express.
9. LL Bean. If every retail worked like these guys do...

I could keep going and going. Yes, some companies need an enema. Mark Levinson certainly did not impress me last time I needed service. Some companies are very slow on email; I usually pick up the phone and call.
anonymoustao
127 posts
 
I've had very positive customer service experiences with all of the the following:

Vandersteen, Clearaudio, Rogue. and Eastern Electric.

Day1, it sounds like you had a couple of negative experiences and a couple of positive ones. Given 50% of the four experiences you've related were positive, how is good customer service dead?

BTW, email can be flaky. Pick up the phone, call the speaker manufacturer and ask. Vandersteen is notoriously poor about handling email, but they always pick up the phone. Everyone is different.
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