REALITY CABLES ?

I've asked Jim at FryKleaner Pro on his take on this and here is his reply:

> I have been enjoying your machine as it has been extremely useful...
> However, recently I have one menufacturer refusing to refund...

Well, I'm not sure what to say here. I have read through the
entire post and emails. I understand his concerns in that he believes he
cannot resell the cables, and that they are a loss to him. And I understand
your point that no mention of FryKleaner or any other device was in his
guarantee.

I'm not sure here what I can do for you. In my opinion, you stand on the
higher ground. Gregg did not make any disclaimer. I do not see where you
did anything wrong or out of the ordinary. If it were me, I would take the
cables back. But it is not me, and we all choose to run our businesses as
we see fit.

For small manufacturers it can be very difficult. I once took back a Chime
that was beyond the 30-day trial period. Ok, it was only a week past, so I
bit the bullet. That was $1750 cash I didn't have at the time. More
recently, I shipped a HagUsb to England. Never made it. Lost in customs, I
think. So I sent another one. That got lost too. I must say, the customer
was understanding. Anyway, he eventually moved back to Australia. I sent
him a third machine there. It arrived. For me, that's 3 machines out the
door for the price of 1. So I understand the pain. But still, you have to
do what is right, or it will come back to haunt.

There was one interesting comment in the emails:

"In my opinion the FryKleaner is not the best way to break in cables. If you
measure the voltage output it is not enough to fully break in the cables.
Take a volt meter and/or a scope, you will not see enough voltage or current
to make much of a difference."

And it appears to be true. However, there is more to break-in than raw
voltage. But not getting into the technical issues, Gregg virtually admits
here that a FryKleaner cannot be a problem.

jh

-------------------
Jim Hagerman
Hagerman Technology

I want to let everyone know that I received refund in entirety from Gregg Straley despite all the negative posts that I have made about Reality Cables. I have to admit that I was purposely harsh and tainted in my comments on his cables due to the fact that I was having problems obtaining refund which now I understand to be not Gregg's fault but someone hacking into his Paypal account that was causing the delay.

I want to appologize to Gregg for slamming on his products which I think is hell of a value for products in its price range. What I didn't mention in the post is that I also compared Gregg's cable with other high end cables that I had from the past such as MIT 330 shotgun interconnect, MIT MH750 Music Hose speaker cables, Monster Reference II IC, Monter M1000 speaker cables, and Cello Strings IC and speaker cables, Bel Canto Museas interconnect. All of these cable costs more than Gregg's cables yet my results showed that Reality cables clearly outperformed these cables by a good margin by being more open, dimensional with detail and being musical.

Congratulations to Stereo_phile for stating publicly how this all ended as a classic "Win-Win" situation.
As Jim at Hagerman Technology suggested, honoring the spirit of the home trial concept truly benefits both parties.
Gregg at Reality Cables provided the highest level of customer service, which is how he treated me, and his other loyal fans.
Stereo_phile exemplifies his own high ethical standard by explaining his initial review had consciously avoided giving any credit to Reality as a cost effective product line.
I have consistently posted over the years that Gregg at Reality lets you judge the quality for yourself, in your own system. That's a consumer oriented tradition which is alive and well.

Stereo phile, your review of the Reality cables doesn't do anyone any good now because you wrote your review when you were mad or frustrated. Would the review be any better if you would have received your money back faster? I am surprised that the post is still up after reading all of this. Makes me wonder if reviewers do the same thing.
I know for a fact that David Schulte of the Upgrade Company has the Reality ic's in his system right now and loves them. He has these in 1 of his 3 systems and has sold several pairs of ic’s, some retailing over 4k. These ic’s are great performers and are priced ridiculously low. There are also a few members out there that have sold there AZ’s and CGR’s in favor of the Reality cables. Hopefully they will chime in soon.

Gregg's Reality cables between my pre and power sound more neutral than my expensive Neotech top-of-the-line Silver Ref (equivalent to AZ Silver Ref II). I am beginning to realise that cables are very system dependant. And, while it works for some, it might not work for others with a different system.
As for me, I will stick to Gregg's Reality cables (XLR). They are beautifully terminated with Vampire XLRs!