2. misc-audio
  3. 174594-166400

Would appreciate a group consensus on Agon purchased amps

Hello all,

I purchased and recieved a pair of Bel Canto Amps form a fellow Agonner. Amps were well packaged - I paid extra for shipping with Fed Ex as the seller wanted to use UPS. I was informed prior to the sale that he did not have original boxes, and he did package them very well - no issues there.

The question I have is would any of you be bothered if you bought a pair of amps form someone on this forum and they shipped both of them without any power cables?

I rang him and inquired about the missing cables and he informed me that he did not use stock cables for any of his equipment - and the next sentance suggested that I go on Amazon and purchase "$3 dollar cables" for them. (his words).

Also, I sent an email to Bel Canto support inquiring about replacement cables for the amps and after one week have not gotten a response from them. I also find this unusual, but it has nothing to do with the seller.

For me this is a matter of principle, and I feel like I should send them back - I would rather pay more and go through a dealer next time just so I can have some level of client care.

Am I making more of this than is necessary? 

What would you do?

Thanks for taking the time to review.

 

gotolondon2
audiodwebe's avatar
audiodwebe
208 posts
 

Yes.  You are making more of this than necessary.

It would be different if the amps were initially shipped from the manufacturer with a special cable made specifically for those amps and they were essentially a packaged deal, meant to work best together.  

But missing the throw-away cables most manufactures toss in with their gear?  I personally wouldn’t care.  But then I don’t use stock cables.

Sending the amps back for missing PC’s seems a bit…oh, what’s the word…

tsushima1
1,165 posts
 

Ermmmm , A trifle Petty ?

yogiboy's avatar
yogiboy
5,464 posts
 

I beg to differ with the above responses. Power cables should be included with amps. You should not go as far as sending them back for the missing cables but I can’t blame you for your complaint!

tablejockey
3,771 posts
 

It is a buyers responsibility to ASK the seller what is included  before making the purchase.

 

gotolondon2 OP
23 posts
 

First off, Thank you for taking time to reply.

While I agree it seems petty on the surface, I spend most of my time in the UK and got these for a system to use while I am in the US. I do not have extra cables laying about and thus it made them unusable for my application. Also, I think there is a reasonable expectation that a power cable come with the purchase any electronics device, as otherwise it renders it inoperable. Therefore I disagree that anyone should have to ask specifically - (You mean you expected tires to come with that car you just bought?) 

I did order cables, but that added an additional week to my time frame. So, not the end of the world, but something I would not have done myself to another Agonner. If I sent something without a cable I would have mentioned it as it would have arrived unusable. I also wouldn't have been blatently flippant with my response.  

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