Hello,
Besides all of the good things to try above I would also check the Phase of the sub. If it’s out of phase it can really mess with the sound if it’s in a bad location. Sometimes there is a switch on the sub itself. If you don’t mind spending $150+ IsoAcoustic makes a sub platform that come with spikes. I think it’s called Alperta Sub. It works great as long as you subs don’t have a driver on the bottom of the sub like a REL T9. I think putting the sub in the listening position and crawling around is your best option. People sometimes turn the sub too loud. Turn up the crossover to 60 hz and turn down the volume until it disappears from its location.
If you are in the Chicagoland area this store is an IsoAcoustics dealer and they can help with the sub placement. Maybe a wireless kit is the trick.
holmaudio.com
They let you try before you buy something in your home. Very easy to deal with. I hope you can get the sub to work. It really made my system great.