2. amps-preamps
  3. 171935-19020

VAC and Kevin Hayes are totally unresponsive. What's up with that?

The VAC Rennaissance Signature is the best preamp I've owned, and I've had some really good ones over the years.

Because I like the preamp so much, I tried to contact Kevin Hayes at VAC and inquired about possible factory upgrades to the unit.

I sent the serial number, then he replied and asked for top-off photos, so he could determine which version I owned. I sent photos and then nothing...

Every 2-3 weeks, I sent a polite, follow-up emails and heard nothing. This has been going on since the first week of September...

At this point, even if anyone at VAC ever did reply, I might be reluctant to send   them my preamp for fear that they'd have it for months and months and months or that I'd never hear from them again.

Anyone else have problems with getting in touch with VAC?

Thank.

kolledog
mozartfan
2,143 posts
 

Yes it is 530 CST here in New Orleans,,so I decided to ck out the issue, VAC does not even havea  phone messaging service,, the phone rings,,and rings,,and ,,,,no do not send them your preamp.

Bad move. 

WElp another one bites the dust,,thanks to the ,,can't say the word , or risk getting booted off this site. 

1st letter in the pet that meows, and 1st letter in a  man's name of  Victor. .. Then the number after 18 and before the number 20.

The censors are prowling.

bjesien
1,236 posts
 

I've called VAC several times and they are awesome. Maybe you are going to spam? TMaybe they have an old tube based answering machine a dial up.

 

rsf507
2,222 posts
 

Lots of threads here on Agon about poor customer service at VAC. Sorry for your troubles

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