Need service for Metrum DAC. Company seems defunct.

@hshifi  thank you. I emailed them twice on different email addresses and I haven't received a response yet.
I also emailed Sonnet and someone got back to me immediately offering me suggestions after opening the lid.

Hello,
I know a lot of companies are really having a hard time keeping up with everything due to the supply chain issues. They are spending so much of their time putting out fires every day that they barely have enough time to run the regular parts of the business. 

I sent multiple emails to Metrum using three different addresses. I haven't received a response on any of them.
I did however, receive a response literally within 10 minutes when I emailed someone at Sonnet.

10 minutes.

Using their suggestion, I opened the DAC and found a loose pin on a ribbon going into the right DAC board. It was sticking up and almost out. I pushed it back in and voila! All is well.

Thank you to the gentleman at Sonnet.

Oh yeah, forgot to mention this on my last post...

I sent a thank you email to the gentleman at Sonnet and he sent a "you're welcome" email back... In 30 minutes.

I still haven't received a reply from Metrum regarding the original problem.

@devilboy, 
I'm glad that you were able to get assistance and correct the problem.  Now back to the music 😊.
Charles