Schiit customer service seems poor


So they offer no speaking humans.  I sent a question and they responded with a request for more info, and then they never responded after being provided info.

are these schiit staff or outsourced tech call centers??
jumia
Stay away.  I found their freya plus risky to use.  Switching inputs from an avr to a dac can injurious to your hearing.  
Freya requires the freya volume control to be turned up vrtually all the way to get sound from avr on passive setting.  Make sure u dial it back before switching input to a dac.  You can blow your brain out if you make a switching mistake,

will be scrapping as dont want family friends to be at risk.

 very very dangerous!!
Thank you, I appreciate your comment, as I have found over time that the deciding factor is customer service and when mistakes are made how well they recover or not!
#jumia's issues have been addressed many times and in many places.

It's pretty clear when he states, "if you make a switching mistake". The onus here is on the user to use the equipment properly, not in a "work-around" situation.
The OP will claim that Schiit advertises the Freya as HT compatible based on two lines at the bottom of one page on their site. There is no mention of HT in the owner's manual and this can happen with any preamp that does not have a true HT pass through.
Website and schiit emails contend product offers a ht pass thru capability
Is the concern that its wrong if they said this? All i am saying is that input switching can be risky with potential to severely hurt you.

volume on freya nneds to be all the way up to allow sound to begin passing through from avr. Switching to the dac input without turning it all the way back is dangerous. They offer no warnings in any of their literature. Why must volume be turned all the way up to use an avr? Poor design.