2 Onkyo receivers years ago, sent for repair, both returned in pretty bad shape, nothing more was done and I lost out on 2 good receivers. Yes, I called, sent letters, etc etc numerous times, their silence was a “pound sand” gesture.
3 CD players, shipped very well, foam, bubble wrap, taped it like crazy, they were tanks shipped out, returned in flimsy boxes, minimal inside cushion, 2, I remember we’re still non working upon being received, 1 was wrecked, face of the unit looked like someone took a metal rod and punctured it, completely gone, letters, phone calls to I think was ups, no call backs, called again, brushed off, even with insurance, they ignored me, and received one letter stating “we apologize for the damage during..........yatta, yatta, no letter or calls since the letter.
4 pairs of Energy towers, shipped in original cartons, energy packing was pretty good, it was ups who destroyed them, the bases of almost every speaker was cracked, and some had huge gouges on sides, some arrived with the speaker cover cracked, or damage to drivers, this was a nightmare for months, calling, emailing, picking up damaged items, waiting for another pair, only to receive another badly damaged speaker pair. Ups is a joke, especially where I live, they don’t care at all. !!
Ended up with 2 pair, wanting 3 pairs at that price for future enjoyment, as I really love the sound of this particular tower, plus they are slim, and look unassuming and accepted by the wife, which is why my CV D-9 pairs are in the basement.
Anyway, have 1 pair in main system, + 1 pair in humidity controlled basement for future use.
The altec Lansing reissue of the M-510 speaker, such an amazing and detailed speaker, probably late 90’s or very early 2000’s, arrived with a chip and a very hard to see dent on the side of one (turns out that dent, was a crack). I so wanted these speakers, such a nice sound and the looks with those woven woofers was wicked cool looking as well. Decided to send back as who wants a speaker with a crack on the side? With some heavy music, I could light a match near the dent, and through the small crack would blow the flame,and sometimes blow it out. Was so sad. Returned and refund given by the company I don’t remember, they did honor their word, and give refund even before I shipped back, that’s a good company!
last one: drove an Onkyo tx-860 I think it was to a local shop, no prob, will call when done. Few weeks, they call with some issues they had. Drove up , walked in, receiver on counter with a dent on the top, where the top cover was dented so bad, it crushed some of the caps inside,....wow?,!
They offered me the used price as per their book,...
79$ to pay to me,....! They even took off the price of parts used and the tech’s labor fee,,,? Gee, wow, thanks. Took my measley 79$ and left.
We all have horror stories, I’ve always had bad luck with audio it seems. Must be the luck of the Irish.
My now gone units which I really loved, the Onkyo dx-7500 and Acurus and-11. Both gave me a long time of use. I tried to fix the Onkyo, but no matter, it skipped and would not stop, then it would not open with a first pressing on dark angels - darkness descends inside, so I had to do some surgery, and after that it was in the garbage can. The Acd-11 lasted the longest before going the way of the garbage can, miss the Acurus the most of my players, sounded the best, and the clean yet stylish face was great. Lots of compliments on that unit.
3 CD players, shipped very well, foam, bubble wrap, taped it like crazy, they were tanks shipped out, returned in flimsy boxes, minimal inside cushion, 2, I remember we’re still non working upon being received, 1 was wrecked, face of the unit looked like someone took a metal rod and punctured it, completely gone, letters, phone calls to I think was ups, no call backs, called again, brushed off, even with insurance, they ignored me, and received one letter stating “we apologize for the damage during..........yatta, yatta, no letter or calls since the letter.
4 pairs of Energy towers, shipped in original cartons, energy packing was pretty good, it was ups who destroyed them, the bases of almost every speaker was cracked, and some had huge gouges on sides, some arrived with the speaker cover cracked, or damage to drivers, this was a nightmare for months, calling, emailing, picking up damaged items, waiting for another pair, only to receive another badly damaged speaker pair. Ups is a joke, especially where I live, they don’t care at all. !!
Ended up with 2 pair, wanting 3 pairs at that price for future enjoyment, as I really love the sound of this particular tower, plus they are slim, and look unassuming and accepted by the wife, which is why my CV D-9 pairs are in the basement.
Anyway, have 1 pair in main system, + 1 pair in humidity controlled basement for future use.
The altec Lansing reissue of the M-510 speaker, such an amazing and detailed speaker, probably late 90’s or very early 2000’s, arrived with a chip and a very hard to see dent on the side of one (turns out that dent, was a crack). I so wanted these speakers, such a nice sound and the looks with those woven woofers was wicked cool looking as well. Decided to send back as who wants a speaker with a crack on the side? With some heavy music, I could light a match near the dent, and through the small crack would blow the flame,and sometimes blow it out. Was so sad. Returned and refund given by the company I don’t remember, they did honor their word, and give refund even before I shipped back, that’s a good company!
last one: drove an Onkyo tx-860 I think it was to a local shop, no prob, will call when done. Few weeks, they call with some issues they had. Drove up , walked in, receiver on counter with a dent on the top, where the top cover was dented so bad, it crushed some of the caps inside,....wow?,!
They offered me the used price as per their book,...
79$ to pay to me,....! They even took off the price of parts used and the tech’s labor fee,,,? Gee, wow, thanks. Took my measley 79$ and left.
We all have horror stories, I’ve always had bad luck with audio it seems. Must be the luck of the Irish.
My now gone units which I really loved, the Onkyo dx-7500 and Acurus and-11. Both gave me a long time of use. I tried to fix the Onkyo, but no matter, it skipped and would not stop, then it would not open with a first pressing on dark angels - darkness descends inside, so I had to do some surgery, and after that it was in the garbage can. The Acd-11 lasted the longest before going the way of the garbage can, miss the Acurus the most of my players, sounded the best, and the clean yet stylish face was great. Lots of compliments on that unit.
