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Emotiva XPR-5 Repair

Hello! first time poster here.

I have an XPR-5 (400Wx5) unit I purchased on 9/17/2012.

Recently it started having an issue where I would hear popping sporadically and then the 5th channel would blink red and the unit would shut off.

I spoke to Support a few weeks ago and they suggested 1) replacing the speaker cable for the 5th channel and 2) moving that speaker to a different channel to determine if the issue is with the speaker or amplifier.

I did those steps and the issue did not follow the speaker. After 30 minutes or so of watching television I hear large popping noises a few times and then the 5th channel (this time with an entirely different speaker and cable) will blink red and the unit turns off.

Unfortunately support is now telling me the XPR-5 is no longer serviceable by them and to find a local dealer. They did provide me the schematics for the unit. I am having trouble finding anyone in the New York area who will look at this thing though.

Any advice? Does anyone know someone who would service this preferably around NY/NJ?

Thank you!!!
mikerog
gmosley
125 posts
 
Audio from CHINA is not supposed to be worked on in America, it is a throw away product. when I see you may need a update on a product I put my money back in my pocket and walk away. I had the same problem with Velodyne. I had there subwoofers two matching units and it had a plate amp in it that would not come on, called them up and they told me sorry we don't fix them we swap out the old and replace with the new- $287.00 please. I said not me!!! got on line and slapped a donor in and kept it moving. Maybe that is why Velodyne sells Office intercoms and not audio, which is good they need to be in Office Max selling Chinese tele-tubbys or something not audio. I would not buy any EMOTIVA product because I see too many at fleamarkets on the ground.
stereo5's avatar
stereo5
6,250 posts
 
Emotiva is low cost low-fi. I speak from experience of having owned one at one time. How they can’t support older amps is a tragedy. I wouldn’t buy a pair of slippers from them.  Shame.  You buy junk for pennies on the dollar you get junk.  
russ69's avatar
russ69
3,360 posts
 
We all like to think that manufacturers should support their products forever but it's not a cost effective preposition. It's not cost effective for the manufacturer or the consumer. After a few years even the manufacturer may not have access to the parts they need to repair a unit. For consumer electronics, I think around 7 years would be an extended support timeframe. Longer than that is a huge bonus but that is not always possible today.  
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