There's some misconception here how was the DAC paid for makes a difference. Credit cards give 30 days, if you want to pursue it you would most likely win an arbitration since it broke within 2 weeks. Depends on how you wish to proceed and how it was paid for and if you have contacted the seller to see if he's willing to do anything.
Purchase breaks well within 30 days
Hi,
I purchased a $3750 dac used from a member and within a few weeks one of the two channels stopped working inexplicably.
The dac is under warranty but because the authorized repair shop recommends the entire dac board to be replaced it may take 4-6 month to get the part as the manufacturer is way behind because of covid and has limited capacity to manufacture things. At minimum will be 3 months.
I would think
If repair estimated to be free and within 60 days or so the buyer should just be patient and not ask for refund.
But if a very lengthy repair timeline I am of the mind that a refund is appropriate but wanted input of others.
For sake of discussion lets assume seller had no idea there was problem and buyer did not contribute to problem
Thoughts?
I purchased a $3750 dac used from a member and within a few weeks one of the two channels stopped working inexplicably.
The dac is under warranty but because the authorized repair shop recommends the entire dac board to be replaced it may take 4-6 month to get the part as the manufacturer is way behind because of covid and has limited capacity to manufacture things. At minimum will be 3 months.
I would think
If repair estimated to be free and within 60 days or so the buyer should just be patient and not ask for refund.
But if a very lengthy repair timeline I am of the mind that a refund is appropriate but wanted input of others.
For sake of discussion lets assume seller had no idea there was problem and buyer did not contribute to problem
Thoughts?
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- 49 posts total
I agree that the seller isn’t obligated to do anything. If it’s working fine at the time of sale how could they possibly know what would happen in two weeks? It’s different in this way from, say, a car, where one might know (from a mechanic) that a timing belt is going to need replacing or the brakes are in their last month of usable life. A DAC just isn’t predictable in this way, right? And the seller wouldn’t have any way to assess its longer-term durability nor would that kind of responsibility be appropriate for the practice of private audio gear selling. That’s at least my initial take. |
Whether or not the seller knew is only relevant from a personal ethical point of view. What legal recourse the buyer has is spelled out in the various rules that apply. If this sale went through PayPal and he used a credit card and the device broke within 2 weeks and he wants to pursue a refund I would use PayPal arbitration. You'll probably get your money back. |
The component functioned as advertised for, "a few weeks". That it failed afterward is simply bad luck. Trying to hold the seller responsible is a cheap shot, especially given it's still under warranty! (csmgolf, hilde45, et al = +1) |
- 49 posts total