Paul responds to personal emails about non-products, etc. The fact remains that some company men do not possess the ability to communicate with the public (potential customers)
Like most politicians.
Move on.
Like most politicians.
Move on.
Manufacturers
I find it interesting that some manufacturers and retailers in the audio industry consistently make themselves available to their customers while others completely ignore them. I scratch my head after going to a small volume speaker manufacturer's web site (Brooklyn NY based), send a note through the email provided on the site and ask "I'm interested in a pair of your xxx speakers (retail is $9k) and have a few questions about them, my room and electronics. Can you let me know when we might get on a call pls? "
And get no response - so far for three days.
I call the number- leave a message.
No call back so far.
I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.
No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.
In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.
Is his boutique business really that good that he can't be bothered to respond to a potential customer?
Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested.
And get no response - so far for three days.
I call the number- leave a message.
No call back so far.
I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.
No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.
In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.
Is his boutique business really that good that he can't be bothered to respond to a potential customer?
Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested.
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- 57 posts total
John Devore answered an email from me within minutes... |
At the end of the day, you and only you can decide what is important, and then you have the privilege of voting with your wallet. Any business owner that doesn't recognize the value of responding quickly and effectively to their clients and prospects will never achieve the level of greatness they could otherwise achieve, regardless of how good their product is. |
- 57 posts total