Manufacturers


I find it interesting that some manufacturers and retailers in the audio industry consistently make themselves available to their customers while others completely ignore them. I scratch my head after going to a small volume speaker manufacturer's web site (Brooklyn NY based), send a note through the email provided on the site and ask "I'm interested in a pair of your xxx speakers (retail is $9k) and have a few questions about them, my room and electronics. Can you let me know when we might get on a call pls? "

And get no response - so far for three days. 

I call the number- leave a message. 

No call back so far.

I see the owner posting on Facebook regularly and a year ago I'd sent him a similar note, trying to get on a call with him.

No response. Then I posted in the comments area on his posts- Hi XXX, pls check your messages here, I'm trying to get in touch to ask a few questions about a pair of your speakers. A week later I get a "sorry, I don't check messages much here" response. Not a "Hey, sorry I missed this, pls call me to discuss and happy to help"- just a note that offers no interest.

In the year that I've tried to reach him I've bought Harbeth 30.2's, a pair of Proac, an Odyssey amp, a JL audio e110, a pair of SVS subs, a Denon HT amp and more (different systems around the house). I'm actively growing my systems.

Is his boutique business really that good that he can't be bothered to respond to a potential customer?

Meanwhile, the founder of a much larger Colorado based electronics company posts daily, has blogs, videos and much more always responds to a comment or question on a product - his or something else- without fail and is engaged and interested. 








128x128cowan217
You might want to consider yourself lucky. If the business is so under capitalized that they can’t respond to potential customer sales, imagine what the response (or lack there of) might be if  you needed help after the sale?
Perhaps this manufacturer in question is in reality Kenjit. It is the one truly perfect set of speakers in the whole world and he just can't bear to let them go.
If one sets up a business, one already commits to serving customers or at least responding to them and asking for their patience. And if one is too pressed to respond to them, then one should get out of business.
If (a) they're temporarily shut down, or (b) can't get parts so are stymied, or (c) can't keep up with demand, then yes, I guess, an inquiry may go unresponded to.