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Frustrated McIntosh Owner

I’ve been a satisfied McIntosh separates owner for quite awhile. Two months ago, I got the bug to upgrade, so I decided to trade-in my MC462 stereo amp for MC611 monoblock amps. I reached out to my local authorized dealer that I’ve done business with for years, we worked out a deal and placed my order. He told me he expected he would have the monoblocks from McIntosh in about a month.  I called my dealer yesterday asking for an update and he’s now telling me that McIntosh won’t tell him when my order is shipping, let alone if they have been manufactured yet.  He even went so far as to inquire with his McIntosh regional rep.  I trust my dealer and know that Covid has stressed a lot of manufacturers, but the lack of communication from McIntosh to their dealers has got me concerned. Basically what I’m getting is, they will ship when they ship- it could be in 8 days or 8 more weeks, possibly longer.  Have any of you experienced any issues like this with McIntosh lately?  Is this a sign of any bigger issues with them?
gelfdaddy
mrdecibel
2,889 posts
 
Delays are expected. Truth should simply be told. Must be hard for any business these days, as the virus has disrupted the entire planet, of evey day normality.
hgeifman
2,105 posts
 

@gelfdaddy, I agree with the above posts. Everyone is having supply chain issues and, unfortunately, it probably will continue until COVID-19 is under control.

HOWEVER, as was posted above, there is NO excuse for poor ’communication’ from McIntosh. Please call them on Monday and ask for a delivery status update. They should be able to provide you with some delivery information. I also encourage you to work with your McIntosh retailer. Please keep us posted. Thanks.





stereo5's avatar
stereo5
6,248 posts
 
McIntosh was closed for a couple months at the beginning of the COVID virus.  Their factory is running at less than half capacity due to the mandatory social distancing in NY.  I would call McIntosh directly and ask for a ballpark time frame.  They do not manufacture the big amps on a daily basis, I believe they wait until they have a bunch to make.  I have always gotten satisfactory results when calling them. 
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hgeifman
2,105 posts
 
Please see this link:

https://www.mcintoshlabs.com/brand/contactus
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