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Turntable issue

Hoping to draw from the collective knowledge of Audiogon... I bought a Pro-Ject RPM10 and before it shipped to me it was working fine. When I received it, the platter drags on the bottom. This turntable has a "magnetic lift" to reduce the weight of the platter on the bearings. This doesn't seem to work (demagnetized?). Anyone seen anything like this before and can it be fixed?

I've been trying to contact Sumiko in US, but can't get them to reply
128x128audiojan
audiojan's avatar
audiojan OP
390 posts
 
I brought it to my local store and they are taking a look at it during the week. At first glance, it seems like the bearing spindle has been pushed down, which would account for the lack of clearance under stand platter, causing the drag.

I'll post a followup as soon as I get confirmation from the technician.
audiojan's avatar
audiojan OP
390 posts
 
Mystery solved! By removing the bearing spindle assembly, you can access two set screws which allows you to adjust the spindle height. One of the set screws was missing, so more than likely, the vibrations during shipping lowered the spindle, causing the drag. Replacing the set screw and raising the spindle solved the problem
slaw's avatar
slaw
20,380 posts
 
Was there no owners manual available?
elliottbnewcombjr
5,091 posts
 
oh happy day!!!
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