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Star Technologies, Sistrum Stands and Audio Points - are they still in busienss ?

I hate to inquire on a public forum such as this but based on what has occurred over the past 6 weeks leaves me to believe that there may be an issue here. I contacted Star Technologies and left a message for the owner ; Robert on this phone back on November 18th or so of this year. I did not hear any response back and thinking it was Thanksgiving that he may have taken a needed rest. I called after Thanksgiving and left a message and still no response. I went to the Star Technologies web site and then sent an email thinking that this may be the best way to contact Robert using their web-site figuring. Still nothing and we are now going on three weeks. This is odd as I have done business with Robert in the past he was always very responsive. I called once more and left a message and got a phone call back about an hour later and I was delighted to hear from him. This all started when I wanted to replace the stock speaker spikes on my Wilson Benesch Square 5 speakers with his Audio Points. ( which btw are very good ) Seeing how the points are metric and I wanted to make sure that the spikes that I would be buying from him to replace the existing ones would be '' built '' correctly ; I sent him one of my spikes as per Robert's request ; '' Yes , go ahead and send me one of those spikes so I know I have the right size for your speaker ''.  So I sent him the spike one month ago …...I have not heard back from and even after 4 left messages. I left a message last week saying this BS …...just send me the spike back and I will mail you a check for all of your efforts and shipping. Still nothing and I want my GD speaker spike back !  So, if any one knows what's going on with this business it would be very helpful. Thank you in advance.                
garebear
garebear OP
1,041 posts
 
It's a two way street my friend …… I called / emailed you and I have not  have heard back from you since mid February check your emails. I do not want to get in pissing match here as that is not the way I do business and I do realize,  that a lot has happened since we last spoke in February, and I have been patient but don't make me look like the bad guy here as I said ; it is a two way street and I never heard back from you and isn't that the responsibility of you the seller to keep me the buyer informed ? You are a great business with really great products and this one did work out but this has been going on since November. Stay well            
geoffkait's avatar
geoffkait
23,365 posts
 
But you have to admit that was one helluva marketing pitch. Not as long as we’re used to but very good. Kudos, Robert!
garebear OP
1,041 posts
 

.......well it does appear that airing my grievance out in a public forum was the only way that I got this business to respond. They may have been very busy but I could have been contacted. See the date of my OP which goes back to 01/03/20. My plan worked again as I finally got a response from this business. I am the customer here and really I really don't think that Wilson Benesch machines anything ; ''cheap'' as was noted. This is a $19,000 speaker and they make speakers that go into the $250,000 range. They  know what they are doing here . Also to clear the record, it was just the tip that was bent on the spike which brought me to this business and the statement made that the original Audio Points didn't work could be the result of the threads also being damaged, is plain BS because the spike worked ! This business has the clear right to defend their actions here and what they thought transpired but making it personal in some regards may just demonstrate that this business was clearly challenged by this thread size and that's okay....these things do happen, just tell me and we close the request and move on. That's all I was looking for but I guess it had to get this point. No pun intended ....... 

testpilot
895 posts
 
The customer should not have to repeatedly chase down a manufacture for a response.  The OP just wanted a simple status update and when pressed, he got an info commercial response.
theaudiotweak
2,769 posts
 
And the other OEM spike you were sent was of no use because it was too long and bottomed out inside the threaded insert on the speaker base..probably causing the speaker to wobble and tilt off axis? Maybe someone could cut or machine down the shaft length so this oversized point would work for you if needed. Tom..Tone Acoustics ...Star Sound. Machine shops in my area are shut down. Maybe there are shops flying solo here and there. 
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