Why are brick and mortar HiFi dealers so bad?


I have rarely found a reasonably decent HiFi dealer and I live in the New York metro area where there are probably more per capita than anywhere else.  I've been to a lot of shops and I'm tired of the smug attitudes, the lousy customer service, weird return policies, etc.  Friends state that the owners are jaded because people come in and listen to a bunch of gear and then go buy it elsewhere or pre-owned on web sites like Audiogon.  If that is the case, figure out a better sales strategy or shutter your store.  I've moved onto Music Direct and Audio Advisor and Upscale Audio.  Buy it and try it on your own system in your own listening room with a money-back guarantee.  If you know a decent HiFi retailer, please pass it along.
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@asvjerry if you ever find yourself in Nashville, TN I'd love to have you visit. I spent some time in an Asheville after a motorcycle crash in the mountains; lovely city from what I saw in the helicopter. ;P

- Colin

https://gestalt.audio

@gestalt some wicked good riding and driving roads near Asheville as you no doubt knows.... the devils corkscrew comes to mind
@fatdaddy2 I second your high opinion of Jay but I had heard he hung up the spurs and retired ????
The only legitimate dealer I have dealt with is Alber Sportis who owns Precision Audion and Video in Chicago.  I purchase some expensive gear without knowing him and he was twice as good after the sale and he priced things better than the local dealers.  If you call him, tell him Larry Edwards in Denver sent you.  He is straight up and a great guy to deal with.
Colin, noted...and Thanks....*tip of hat*  Any and all input is appreciated.  Asking the Google is still shooting dice...;)

Been through Nashville, but stops have been mostly for gas and Starbucks *L*  Know that helicopter well...MOMA flies over my shop on it's various missions of mercy, and I can hear their helipad as well.

tomic601 is likely referring to the Tail of the Dragon.  Wonderful, a curve every 100 yards on average for 7ish miles.  Even in a car, it's 2nd gear and keeps you busy. *S*  There's a couple of others in the area; I like the 'hill climb' roads personally; it's easier to control one's momentum going Up, as opposed to downshifts and burning the binders going Down... ;)

(Used to ride 2 wheels, but a tad too 'friable' these days.  I bruise if you look at me hard....damn DNA, anyway....*L*)

"Asheville: Cesspool of Sin" thanks to a House Rep's blurt.

I fit in. ;)