I've had good luck with Audio Doctor however I've never required service from a component I purchased from them. I have no doubt though that they would be great with that too.
With that being said, I have a problem with a guy (who signed up to Audiogon just to bash a dealer who didn't bow in his general direction OR, more likely, an existing Audiogon member who signed up under another moniker just so he/she can mask their identity) who buys a product direct from a dealer in Canada and then feels its a US dealers' responsibility to service it.
If the dealer in Canada was good enough to buy from, ship to you internationally, pay appropriate duties (because I'm certain you/they declared the appropriate value) and still provide you the value you wanted then I'm sure they are good and honorable enough to service that product. Oh, it takes extra time? That's part of the risk you assumed when buying from them. Oh its inconvenient to ship internationally? Thats the way it goes.
I personally enjoy the posts from Audiotroy, they always disclose they are dealers of a given product and they dont always recommend their own products but they always tell you how they feel. At the end of the day, I believe this troll @jtrelin should ask the dealer from whom he/she purchased their gear to service it. A high quality tech employed by a high quality shop is an expensive endeavor, all in well into 6 figures with salary and burden. Its not their responsibility to support your decision to save a few hundred bucks on your purchase you made elsewhere.
With that being said, I have a problem with a guy (who signed up to Audiogon just to bash a dealer who didn't bow in his general direction OR, more likely, an existing Audiogon member who signed up under another moniker just so he/she can mask their identity) who buys a product direct from a dealer in Canada and then feels its a US dealers' responsibility to service it.
If the dealer in Canada was good enough to buy from, ship to you internationally, pay appropriate duties (because I'm certain you/they declared the appropriate value) and still provide you the value you wanted then I'm sure they are good and honorable enough to service that product. Oh, it takes extra time? That's part of the risk you assumed when buying from them. Oh its inconvenient to ship internationally? Thats the way it goes.
I personally enjoy the posts from Audiotroy, they always disclose they are dealers of a given product and they dont always recommend their own products but they always tell you how they feel. At the end of the day, I believe this troll @jtrelin should ask the dealer from whom he/she purchased their gear to service it. A high quality tech employed by a high quality shop is an expensive endeavor, all in well into 6 figures with salary and burden. Its not their responsibility to support your decision to save a few hundred bucks on your purchase you made elsewhere.