I have dealt with Kevin face to face with no problem whatsoever, certainly not for the sensitive get your feelings hurt kind of guy, I guess thats why I appreciate kevin more than the average bear, I like to hear the straight forward truth, and kevin will let you know the truth, no sugar coating here, just honest to goodness man to man audio talk, BTW and if you are a loyal customer of his, Yes he does offer you the goodies from time to time