No issue wuth Tidal at all in six months of use but I use a Mac Mini. I would avoid streaming devices as these will all have much more limitations on processor speed and smaller buffers than a PC.
RE: Suggestions for Tidal Streaming problems caused by Internet Connection Problems
During the last several months, my Tidal Streaming service sometimes stopped playing for a few seconds and then started again. In addition, sometimes, my Internet connection completed stopped working while listening to a Tidal album. I re-booted my modem and router and everything worked but the Internet connection continued to sometimes drop. It was driving me crazy.
On Saturday, I completely LOST my Internet connection on my MAC Computer. I re-booted everything (twice) and still no Internet connection. I called my Internet Service Provider (ISP) and they said the cable signal strength coming into my modem was incorrect (out of range) and scheduled a Maintenance Tech (Senior level, outside person) Service Call. This is not the ISP normal service call.
The ISP Maintenance Tech arrived on Sunday and adjusted the signal strength for all their switching components carrying the cable signal to my home. He then replaced the outside cable junction box (underground) for my neighborhood (3 homes including mine) since it was old and corroded. He then replaced all the coaxial connector plugs on the cable from my wall plug to my modem and also replaced all the coaxial connector plugs in my outside cable box. He noticed some of the wires were not straight so he rearranged the wires in my configuration both inside and outside. Some additional adjustments were required on the outside cable junction box (fine tuning to get the require signal strength). He was excellent and answered my questions on my configuration.
When all of the above was done, he tested both the outside cable junction box and the inside signal strength to ensure all cable signals were in the required range (they were). He then ran a speed test to confirm my upload and download speeds were correct (they were). He made some additional minor cable and tuning adjustments and now everything is working fine. He said if the cable signal strength is too high, or low, it will cause the Internet connection to drop its signal. It has to be in its assigned required range.
If you are experiencing Internet connection problems, the FIRST step to turn the power off your router, modem (take out the battery, if present) and remove the cable connection from the wall for 3 minutes. To re-start, plug the coaxial cable back into the wall FIRST and turn on the power for all your devices. This should solve most problems, but, if not, repeat these steps. You should also ensure the software in your router is current.
If you are still experiencing Internet connectivity issues, you might need to call your ISP for assistance. If needed, you might ask the Customer Support person to check the cable signal strength coming into your modem to help troubleshoot the issue.
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This is vey confusing. I have no problem streaming Tidal using with my Aurender N10 Server and, shadorne, also has no problems using his MAC Mini. However, JOND is using a Auralic Aries Mini and has Tidal buffering issues. Willgoft also reports, above, he has Tidal buffering problems on MQA albums (coded with the letter M). Tidal reports above "they have admitted it is an ongoing issue they are trying to fix". I understand everyones server and environment is different, but it is very strange it works for some people and not others. I wonder what the conditions are that cause it to not work. As I stated above, my signal dropping problem was caused by my cable signal being out of the correct range that was repaired by my ISP. I am hoping Tidal responds to our requests with addition information and a solution. |
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Please see the response I received from Tidal below regarding the problem: “Thanks for reaching out. Please have your friend contact [email protected] for further assistance. Best Regards, Kevin - Technical Support Specialist TIDAL Member Support” Please email a complete description of your Tidal buffering problem to Kevin as noted above. Please include ALL details including the device, DAC and the frequency including the time of Day. I recommend that everyone on this post having this buffering issue send an email to the email address above. The more people that do means, hopefully, the sooner it will get fixed. Please keep us posted. Thanks. |
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