Hi. Could you send me a message, with the serial number of the Delos? Once I know the serial number, I can look into our service records to find out more about what has happened.
The reply that you quoted doesn't sound like how we would normally respond in such situations. We usually perform cleaning, and adjustments to the cantilever or suspension without charge. And when correcting a problem requires a rebuild, we will communicate that and ask if the customer is willing to accept the rebuild cost (assuming that the customer has not already given permission for a rebuild if such is deemed necessary).
I will refrain from additional speculation until I get a chance to check our service records.
kind regards, jonathan carr
The reply that you quoted doesn't sound like how we would normally respond in such situations. We usually perform cleaning, and adjustments to the cantilever or suspension without charge. And when correcting a problem requires a rebuild, we will communicate that and ask if the customer is willing to accept the rebuild cost (assuming that the customer has not already given permission for a rebuild if such is deemed necessary).
I will refrain from additional speculation until I get a chance to check our service records.
kind regards, jonathan carr