Aurender N10 sort by artist out of sequence

Tidal Customer Support wants me to log out of my Aurender streaming device used for Tidal and restart it.  There is a tab on my Aurdender settings page that says delete account.   Is this the tab I should use to log out of the Tidal application on my Aurender?  

I DO NOT want to delete my official Tidal account since I only want to log out of Tidal on my Aurender and log back in.  Any thoughts on how to log out of Tidal on my Aurender?   Yes, I emailed Aurender Customer Support for their help.  

Nothing worked. I logged out and back in on the Aurender and there was no sort by artist change. It asked if I wanted to delete content and I said no. Is this correct? I do not want to lose any of my favorites.

As was suggested, I deleted an album with multiple artists and still have the sort by artist sequence problem. I sent a follow up email to Tidal Technical Dept for help. This is frustrating and is probably something very simple to fix once we find it.

Last time, it seemed that was the problem since the Album was "Dvorak -Symphony No. 9 'From The New World' – Slavonic Dances. (Artist is Various Artists)”. Since the Aurender App is sorting by artist name, if the album contains various artists it could throw the sorting off since one artist may have a priority in the metadata from Tidal.

Later today, I will look for additional albums with multiple artists and delete them.

The letter H albums are after the letter A. The Letter B section includes albums starting with B, C and D. Letter C sections includes albums with the letter D. Letter D includes D and E albums. The problem is only on sort by artist and the other sort options are okay.

Any other suggestions? Thanks.

I sent additional info to Aurender and Tidal. Now I wait for a solution. I deleted several albums having multiple artists but nothing worked. I scanned my albums for strange characters but found nothing. I checked my albums and they all look okay. My Tidal albums on my Mac computer are sorted correctly. The other sorts on the Aurender are okay. Sort by artist is the one not working.

Last time, a single album was the problem and the Album was "Dvorak -Symphony No. 9 'From The New World' – Slavonic Dances. (Artist is Various Artists).

In summary, my 1 and 2 album sections are okay.

My Letter A album section is okay.

The sort problem first occurs after letter A when letter H is listed. This section includes one letter A album and the rest are letter B items.

My B section includes letter C and some D albums.

My letter C section includes letter D albums.

My letter D section includes letters D and E.

My letter E section includes letter F and G albums.

Letter F section includes letter G albums.

Letter G section includes letter H albums.

Letter I section is okay.

Letter J section is okay.

Letter K is okay.

Letter L is okay.


Yes, I reviewed the albums in section H and deleted albums that had multiple artists or some similar combination. I do not know how the Aurender sorts by artist or where the sort tags come from. This is very strange.  

Any suggestions are welcomed.   

My sort by artist problem is solved.  I manually scanned every single album I marked as a favorite.   I noticed the Sabra Dance album had no content. I deleted it and my albums are now sorted correctly.  A miracle.   

As per my above post, I sent an email to Aurender Customer Support suggesting they review their App API since it needs to do a better job handling Tidal albums with metadata and content problems. Aurender needs to handle all incoming Tidal metadata correctly including possible content errors.

I know this is probably not the highest priority for Aurender but it should be added for their review in the near future.