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How many CaryAudio techs does it take to replace a lightbulb in a CAD-211FE?

I called tech support to ask about a replacement light bulb for my 211FE. Initially they told me I could get a replacement at Radio Shack. This morning, they suggested that I ship the amp back to them. 
WTF?

Steve Witek 5:05 AM (2 hours ago)to me

Hi James,

If you need to have the bulbs replaced we certain can provide the service. 

If you would like is to perform the work please visit our website and request an RMA #.

Here is a quick instruction set on how to obtain an RMA# using our website. 

Please print the instructions and then go to our website caryaudio.com to complete the process.


128x128swingkid
Ag insider logo xs@2x
olderbrothergert
12 posts
 
Cary isn't what it used to be since Dennis Had left. If this is the bulb for the front meter you probably can get it at RS. If you've basic competence with a soldering iron you can DIY. (I haven't looked inside the 211-FE but I own a pair of the 211-AE mono amps and have replaced many parts myself so it can be done ;)
brownsfan
1,508 posts
 
This sort of thing is very frustrating.  However, thing about it from their point of view.  If they tell someone how to replace a bulb, and the owner gets ahold of a cap and gets a 1000 V zap, it makes them vulnerable.  There is no upside for them.   
randy-11
1,913 posts
 
you bought a luxury product with outsourced customer support
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