2. home-theater
  3. 1399316964

If you have ever bought anything from HSU research

This has me scratching my head. I have heard about these people for years, I finally bought one a VTK 12 incher.

I got it back to my house and the cabinet was punctured.

I took pictures notified them and they sent a call tag. I had to wait all day etc. Over the weekend after they got it back, I told them I didn't want it and wanted a full refund.

I couldn't try the unit and have to say the one I got was very very cheaply made. I had sawdust all over my floor, the driver was made of paper in short it was pretty crappy.

Of course being a greedy little internet company they tried to place it under their 30 days policy even though the unit I got was defective.

They have said all kinds of things that are untrue to the credit card company to keep this $99.00. Especially candy.

On a whim and this is what the thread is about I called FEDEX with my original tracking number in order to make a claim, I figure hell you have the sub and are still charging me money I will look into it. No more than a week after they got the unit back. They were paid in full for the SUB at retail not wholesale and were also paid for shipping to and from my house. Only the cabinet was damaged not the driver or amp.

They are still trying to charge me a fee, Not sure if they hit their head or what, but this is FRAUD.

I am just letting others know if enough people have been bilked out 100.00 a class action suit is in order. I can't be the only one

Matto
viablex1
snofun3
601 posts
 
I've dealt with HSU on a number of occasions and they've been nothing other than first rate professional.

Anyway, you're post is a rambling mess. Knowing HSU from the past, I'd bet there's a LOT more to the story.

Sure - class action suit. Let us know how that goes.
tgrisham
1,291 posts
 
I'm also wondering what else is behind this story. I have bought three Hsu subs and there are not cheaply made. They have performed flawlessly for several years. Their customer service has been great and I have even spoken with Dr. Hsu's son on the phone for advice. I highly recommend the company and the products. And, no, I have no affiliation whatsoever with the company.
brf
1,715 posts
 
Your posts are full of contradictions. The sub was not defective it was damaged in transit. You elected not to receive a replacement, therefore, under their 30 day satisfaction guarantee HSU is under no obligation to refund shipping charges.

HSU paid for shipping insurance; therefore, they are entitled to receive restitution for goods damaged. HSU is also entitled to receive a shipping charge refund from Fedex since they did not fulfill their contracted obligation.

HSU has an excellent internet reputation for value and customer service.
dopogue
1,773 posts
 
I've had Hsu subs and sub amps and never a problem or issue. Topflight customer service any time I needed it.
loomisjohnson
1,903 posts
 
i've had good experience with hsu as well, which doesn't mean definitively that they acted correctly in this particular case. however, i'm generally skeptical of people using these forums to air private grievances, esp. those who haven't posted before. to me, it tends to present only one side of a saga and to malign vendors/manufacturers who may or may not be guilty as charged.
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