Best customer service? Mondial designs!

I had a good experience with Mondial too. I short-circuited my speaker cables on one channel and burnt out a little device sitting where the power comes in. They sent me one free and I was quickly back in business again. Thanks Adam.

I have been dealing with Steve Donalson
Aragon Technical Support Specialist
Klipsch Audio Technologies
[email protected]
1-866-781-7284

Over some issues on some older Acurus products. What great help, fast response and friendly attitude. Klipsch Audio's purchase of Mondial Designs has NOT lessened the GREAT customer service! It couldn't get any better than this.

Several years ago, I took a well-out-of-warranty Aragon 4004 MKII amp to a local repair facility, and when picking it up, they advised that Mondial Design supplied the needed part gratis -- certainly top notch customer support!!

While this was before Klipsch's purchase, by the latest post in this thread, it sounds like Klipsch has stepped into Mondial's shoes quite nicely -- good to hear, since along with the Aragon 4004, I'm using an Acurus 200x5 amp for H.T.

Krell,PASS and First Sound

I bought a used Krell KST100 some years back, no manual, I mailed the Krell people and sent me, at no charge, a brand NOS manual for my amp, two days later dropped me an email to learn if the manual arrived safely here in Mexico City.

I am currently using a Pass x250, running single ended cables WO XLR jumpers, I mailed PASS and Nelson himself responded with very valuable information, and sent at no charge 2 pairs of gold jumpers for my amp.

Finnaly, Emmanuel Go - fantastic. I bought a First Sound passive preamp (vintage), Emmanuel gave me all the information needed to learn about this unit while I was bidding for it, once aquiered he offered me at no charge an upgrade of several parts in order to bring it up-to-date. Incredible service indeed.

Congratulations to this three companies (Krell, Pass, First Sound)

Fernando

I don't know how relevant this is to you guys in the States but I am very impressed with Quad ( I live in UK)
About 15 years ago somebody I was working with had some ESL's which needed a complete service. He phoned Quad and was given a price and was told that it would take 2-3 weeks. A few days later a job was taking him past the Quad factory so to save transport he just took his ESL's to drop them of. Not only where the staff very friendly, they also serviced on that very same day so he could pick them up on his return, he also got a quick factory tour and was never charged a penny.
Myself, I recently bought an old 520f amp, which is long out of production, which had a noise problem under some circumstances. An email to Quad's chief service engineer was promptly answered and he suggested upgrading to 520m (balanced input modules) at a cost of 85pounds. Happy that they were still available over ten years after this amp ceased production (theres no follow-up model) I ordered the necessary 2 modules and was told that it would take 8-10 days for them to reach me. Since they hadn't arrived after 2 weeks I phoned again and was surprised that the receptionist remembered me instantly and was very apologetic, turns out they were moving hence the delay and she couldn't give me an exact date for delivery.
Three weeks later I received FOUR of those modules completely free of charge as an apology for the delay.
Result: one happy customer who is about 100 pounds better of than he thought. And the amp is deadly silent again.
Problem: I need to find another 520f to upgrade to make use of the 2 extra modules.
Morale: Good customer service is a beautiful thing and should be more appreciated.