Streetdaddy, THAT is the definition of customer service! Thank you so much for sharing it! Not only did he win a customer for life in you, but I believe your post will project on to others as well. While on the fence over the years, I believe you have inspired me to purchase a JRDG component at some point.
It never ceases to amaze me how few companies respond this way (Jeff Rowland, VAC), how little it costs for the company to provide this, and how richly they are rewarded in reaping good will and this type of publicity.
It never ceases to amaze me how few companies respond this way (Jeff Rowland, VAC), how little it costs for the company to provide this, and how richly they are rewarded in reaping good will and this type of publicity.