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Swap the tone arm connections on the back of the cartridge left for right.
Does the problem move? Yes=cartridge No=something after the cartridge.
If no, swap the connections on the back of the preamp.
Does the problem move? Yes= tonearm or tonearm cable No=preamp or something after it.
These steps are always the first thing to do when you encounter channel imbalance, one channel out and so on.
Swapped the connections on the back of the cartridge. The balance is now to the left. So I guess it is a cartridge!?
Example out of many records: Bob Dylans Pat Garret &Billy the Kid soundtrack. Knocking on a heavens door. The background voices and Bob were on the right side of the stage. When I swapped the connections on the cartridge, they moved to the left.