You read a lot about D'Agostino nowadays but little about Krell

Dan was the heart and soul of Krell.  The only direction they are going now is down hill.  Last year I purchased components worth 42K and both components had cosmetic and performance issues. The icing on the cake was their atrocious customer service.  I am still waiting for a phone call / email follow up since October 2015.  

taters, yes they were purchased through authorized Krell Dealer.  And all my dealer could say, 'you don't know how many times I have reached out to Krell for follow-up. 

The current management at Krell been cashing every ounce of goodwill, once so proudly built and maintained by Mr. Agostino. 

I can understand about the company taking a new direction but one must maintain quality control and impeccable customer service to survive in this highly competitive high end audio industry. 

I have been keeping eye on Dan's new venture and anxiously waiting for his company to go full circle with wide range of 2-CH, Multi-CH amps and HT processor. His latest 'Progression' mono amps looks stunning with a whopping 800w in 8 ohms. 

Not to get off subject, I have better luck with medium to small companies who are trying to create a niche in the high end. They are coming up with amazing products at a reasonable pricing.  And their customer service is simply stupendous.