XLO responsiveness

Chris: That may be, but they shouldn't bother with an e-mail address -- or post that someone will respond within 24 to 48 hours. Maybe they meant to write 24 to 48 days.

Chris: You're right. But there's another option. I can choose to buy a product from Cardas, Acoustic Zen, Audio Magic or any one of the numerous high-end makers of great products who value their customers (and potential customers) and respond to phone calls AND e-mails within minutes. Thanks.

Three or four weeks later -- still no response to two e-mails. Way to go, XLO!

Sonic: No doubt about that. They shouldn't bother posting an e-mail address and say someone will respond within 48 hours. I'm all about accountability and credibility. XLO should be, too.