'No soup for you'.....is a phrase most of understand.
it's an iconic reference to the idea that not every business will kiss the *ss of every customer. some products are worth a bit of conflict.
so the question is whether the benefit of whatever this company offers is sufficient for you to compromise on your communications expectations.
I run a large automobile dealership. and the reality is that we do have to basically be everything to everybody.......and make sure we connect on all levels. it comes with the territory.
but as a consumer of specialized and unique products to me it's refreshing to see companies be who they want to be and let the chips fall where they may. people can vote with their wallets.