Try Paragon Sight and Sound in Ann Arbor. They are known nationally and are a major Wilson dealer. You can call them directly and they tend to provide good service.
Wilson Sophia 2 tweeter repair/replacement
My Sophia 2 tweeter surround foam has degraded and now the tweeter makes significant distortion. I called several repair shops who cannot repair them, in fact, you can only get the foam surround from France or China.
Over the past 3 weeks I have been trying to get support for replacement tweeters and have called Wilson service in Utah several times and they referred me to my local dealer, Innovative Audio in NYC, who I also called and emailed several times with no follow-up.
I purchased the speakers from Woodbridge Stereo in NJ and they do not carry the brand any longer.
Does anyone have experience with Wilson tweeter repair/replacement or know of a responsive Wilson dealer they can recommend?
I would absolutely recommend that you give Bill at Millersound a call as Wilson is on the list of speakers they repair. I consider Millersound one of the premiere speaker repair facilities in the US and Bill is easy to talk to and a straight shooter. Back when they did work for me they were incredibly reasonable. If he repairs your tweeter you can count on it being as good as new, it's all they do.
Millersound Speaker Refoaming, Speaker Reconing and Repair Services
Thanks very much for the suggestions!
I just sent an email to Millersound. Hopefully, he can repair the tweeters and he would be a great resource down the road if the other speakers fail.
If he can't repair them then I'll try Paragon, I have purchased Audio Research gear from them in the past and found them very responsive.
Just wanted to post a follow up note.
Good news is that I received a note from David at Wilson Audio and replacement tweeters are avaialble for Sophia 2's' He offered assistance in working with a dealer of my choice in getting a pair in a week.
Even better news is I sent the tweeters to Bill at Millersound and he repaired them with custom made surrounds for $140 per pair. Thanks @jetter for that recommendation! They sound better than the day I got them ( I have better assoc gear). He does outstanding work, is a real gentleman to work with, and prices are very reasonable
I'm surprised his name isn't pasted over the internet as I scoured the forums looking for Wilson Sophia repair/ replacement and only found a difficult youtube video.
Highest recommendation and thanks to Millersound Speaker repair!
You joined the "more than satisfied" club of Millersound customers. It’s a great feeling to connect with the real deal who knows he could charge you typical audiophile inflated prices but has no interest in doing it. And I still remember from years ago him saying to me he will not repair a speaker unless he knows it will turn out looking and working as good as new.
Not sure why it took so long to get your tweeters repaired, a whole three or four days from contacting him!
I have to agree. I recently had the opportunity to meet Joe and recommend Bill at Millersound..
Bill really was exceptional! Quality of work, accommodating and quick turn around time ( a day or 2!), price and of course always professional and a nice guy too.
After having a lot of concerns with getting his tweeters right, Bill literally saved the day!
Bill - I'm not sure what I did to deserve the exceptional service you provide us but I'd like to thank you for all your help! I think of you whenever I listen to music and wanted to say you're a life saver!
God Bless and be well my friend :-)