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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 6 responses by ricred1

ricred1
1,976 posts
 
Wilson Audio customer service is outstanding! I've owned Sophia 2s and now Sophia 3s and I couldn't be happier with the built quality, sound, and outstanding support I receive from Wilson. Recently, Wilson put me in touch with a cable manufacture to help me decide on the best cables for my system.
ricred1
1,976 posts
 
Budt,

They really did, because I was having problems getting the local dealer to let me evaluate the cables at home.

Stringreen,

Wilson Audio paint problems had nothing to do with shipping. They had a bad batch of glue that was causing problems. I know, because my Sophia IIs developed a slight crack. Wilson went above and beyond what I expected. They arranged to have the speakers picked-up and return to them free of charge. In addition, they allowed me to upgrade to Wilson Sophia IIIs at a very reasonable cost and shipped them free of charge. My dealer of 20 years has told me stories of Wilson going above and beyond many times. No, they aren't for everyone, but from my perspective their customer service is more than commendable.
ricred1
1,976 posts
 
Tmsorosk
One person’s medicine is another’s poison. Wilsons aren't for everyone, but saying that you will avoid them at all cost implies that something is drastically wrong with them. I don't know why people degrade companies on Audiogon that they don't seem to have any experience with? After all, I've had a home audition of some of the components that you currently own and thought they offered horrible value, but I would never tell anyone to avoid them at all cost. I believe everyone should listen with their own ears and make their own conclusions. I submit that Wilson Audio owners are happy with the sound, quality, and first rate customer service of Wilson.
ricred1
1,976 posts
 
Mw_chen

It's actually a problem with the glue supplier. I had the same issue with Sophia 2s and yes it was at the joint. Are your Maxx 2s still under warranty? Wilson Audio was more than good to me and promptly resolved my issue. My advise is to take pictures and send them to Wilson Audio.
ricred1
1,976 posts
 
Wow! Sorry to hear they won't make some kind of deal with you. Wilson Audio has provided top notch customer service to me. That being said, if I spent that much money on a pair of speakers I would expect more.I would be very upset.
ricred1
1,976 posts
 
Mw_chen

No speaker, car, or any manufacture will warranty their product forever. You should discount most of what people say on Audiogon. I agree they should at least meet you half-way, but what Tmsorosk suggests isn't realistic.
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