Wilson Audio paint problems


Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 3 responses by dgad

I repainted my Watchdog Subwoofer a custom color. It came out beautiful and could not be happier. Why I say this is that it was done by a good car dealership & the old Wilson Paint was looking dull and had some markings. I great paint job will do the trick. Unless the cabinet itself is cracking and this is a different story.

As a rule, I took out all the drivers and you probably can get the foam from Wilson to replace in front. Their speakers are very well designed and serviceable. Your dealer should help with this.
Not to be a Wilson fan, but the custom paint color takes time. So it makes sense. I think the Wilson service has always been top notch. Too much negative talk here for no reason. Wilson has some of the best service in the industry and answer phone calls with ease. Unfortunately some other comopanies are having a difficult time and have cut customer service.

They also support their dealer network very strongly. If I had every customer coming to me rather than working with my salespeople I wouldn't be able to give good service. Wilson is doing the right thing. They support their dealers (as few companies do) and deliver top notch service. The only thing is you do pay more for it. For me it is worth it. Unfortunately to many Audigoners are looking for something for nothing.

Also, if you live abroad and don't want to pay for shipping then taking the speakers to a car dealership is a great solution.
krupski,

Did you contact Wilson yourself yet? For me that is the big deal. What did they say to you. Not the dealer or a different dealer.