I like Theil too. On 2 separate occasions they stepped up to the plate and hit home runs. Any company that takes customer satisfaction to that level deserves the best.
Why I Like Thiel
World Class Service.
I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.
Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.
While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.
One things for sure. I know where my next subwoofer is coming from. :o)
I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.
Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.
While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.
One things for sure. I know where my next subwoofer is coming from. :o)