They are great. I sent a product back to them that was out of warranty and, like you, I wasn't the original owner. Jim Thiel himself fixed it and sent it back at no charge. There are many good stories like this about Thiel here and on AA and never any bad ones.
Why I Like Thiel
World Class Service.
I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.
Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.
While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.
One things for sure. I know where my next subwoofer is coming from. :o)
I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.
Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.
While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.
One things for sure. I know where my next subwoofer is coming from. :o)