Another vote for Thiel, their products do the job but their people go the extra mile. Anybody can take your money the difference is the treatment after the sale and in every case they have met or exceeded my expectations. If I ever replace any of the gear I am running 7.2's ,mcs-1 , and scs-3's I would be hard pressed to go with a different vendor plus the consumer freindly attitude makes them a homerun in the resale arena
Why I Like Thiel
World Class Service.
I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.
Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.
While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.
One things for sure. I know where my next subwoofer is coming from. :o)
I recently had a mishap with my Thiel MCS1. I've been using it as the center channel speaker in my Main HT rig. I had the volume cranked up much higher than I realized. When I went through the Tivo menu, the little popping sound you get when selecting a menu item blew out a driver. I was not the original owner of the speaker. I had bought it on Audiogon several months ago. Local dealer poimted out that they have a 10 year warranty but was pessimistic about Thiel honoring it.
Long story short. I went to pick up the speaker today. How much? No charge was the welcome reply. Even though they replaced a driver.
While other manufacturers look for ways around warranty claims, Thiel stands firmly behind their products. Oh, and they sound great too.
One things for sure. I know where my next subwoofer is coming from. :o)