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Why has Avantgarde Quality Slipped ?

I purchased a pair of Duo Omega Speakers last year.

The dealer came to the house and installed them along with all the electronics.

From the first time the speakers played their was a noise in the left speaker and the speaker connection kept dropping out. It took a few weeks to convince the dealer to return and take the internal speaker amp back to his shop.

In the end it took about 4 visits to my house to repair both new speakers plus it cost me another $800 dollars to fix the new speakers.

I've had problems with Avantgarde and the speakers from day one, spent lots of money repairing them, several weeks without any speakers and now just recently I've written three letters to Avantgarde and that have not acknowledged a single letter!

What happen to them? Is the company now run by Accountants instead of music lovers?

Has anyone else had problems with Avantgarde customer service and poor quality control or is it just how they deal with people living in Asia?
avantgardescrewedme

Showing 2 responses by ska_man

ska_man
55 posts
 
You forgot to include, the part about you living over 1000 miles away from the dealer. This means the dealer has traveled over 8000 miles in the name of customer service.

Is this "saint" of a dealer an authorized reseller?
Did you have an agreement prior to the sale, as to who would pay the service costs to such a remote location?

I hope you don't misunderstand me. As I am sorry you have had problems with your speakers. But, perhaps you are expecting too much.
ska_man
55 posts
 
Elizabeth- I have had many more posts (mostly replies) that for some reason do not show up. Why? I don't know.

As for the more than 1000 miles from the dealer comment.
I got that from the OP. Click on his/her answers link and you will see the other post. Also from today.

The reason I mentioned that, is because the there seems to be some missing and/or misleading information from the OP.
I was hoping the OP would share more of the story.

The post reads- I bought new speakers from my dealer.
The dealer delivered and set them up.
The speakers were not trouble free from day one.
The dealer screwed me over.
And, now the manufacturer is too.

In this case, unless there is more to the story, something is definitely wrong with this saga.
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