Why are brick and mortar HiFi dealers so bad?


I have rarely found a reasonably decent HiFi dealer and I live in the New York metro area where there are probably more per capita than anywhere else.  I've been to a lot of shops and I'm tired of the smug attitudes, the lousy customer service, weird return policies, etc.  Friends state that the owners are jaded because people come in and listen to a bunch of gear and then go buy it elsewhere or pre-owned on web sites like Audiogon.  If that is the case, figure out a better sales strategy or shutter your store.  I've moved onto Music Direct and Audio Advisor and Upscale Audio.  Buy it and try it on your own system in your own listening room with a money-back guarantee.  If you know a decent HiFi retailer, please pass it along.
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Showing 1 response by nquery

Regarding Seattle hi-fi shops above ... I happen to live near the old ’hi-fi zone’ in Ravenna/Roosevelt. I have bought gear and spent much time in the Audio Connection (very small selection but John is helpful and his single listening room is great), Hawethorne (outstanding selection of speaker brands but there’s a weird vibe/attitude going on), Definitive (music matters is fun but they are ALL about stupidly priced custom installs and AVR rooms - I don’t think they have a clue about 2 channel). In the past 5 years both the independent Magnolia (used to sell some fun brands like Arcam, etc) and Speaker Lab have disappeared unfortunately.

Fortunately, there are other shops in Seattle as well - Gig Harbor Audio is awesome and where I have acquired my latest pieces from (Line Magnetic & Spendor), Burt @ SeattleHiFi has tons of brands and has lent me gear for weeks without blinking (if you can track him down). There’s also Tune Hi-Fi and Olsens though I don’t know them so well. Given the demise of the brick-and-mortars hi-fi shop and what I read about other cities, I feel that we are very fortunate to have a number of shops left in Puget Sound. Some are great, some just so-so ... but many different brands can be listened to, which is the important thing at the end of the day.