Who pays for busted stuff?


I bought a Nak tape deck from a gent here; I made an offer, he counteroffered with a slighly higher price, including shipping. We agreed, and it was left up to him to select the shipper. You guessed it, UPS ground. So the deck finally gets to me, the box looks like it hasn't sustained any real damage. I unpack it and it looks terrific. I plug it in, and the "load" and "autoreverse" features will not work at all. I get a brief grinding sound and then nothing. At first I though I really ought to have made sure the transport screw was removed. It wasn't there, so a non-issue. I wrote the seller "the boyz in brown showed up tonight at 8:00 with the deck, overtime I suppose. The Nak is in as new cosmetic
condition, really nice. Now for the "but". The "load" and "reverse" features do not work, makes an odd brief grinding
sound and will not eject nor reverse the cassette. Am I doing something wrong?" The seller wrote me back (promptly) "Read the manual carefully. Everything always worked fine for me. Keep trying, maybe something went to sleep". Now to the question...the seller packed the item in it's original box (and did not secure the transit screw), selected the carrier, and now the deck needs repair. I can't see how I could make a claim with UPS since the deck looks prisitine and the box has normal wear. The gent insists that when he shipped it to me it was working perfectly. Assuming the deck does not "wake up" I'll need to get this serviced locally (if any of you have an idea what may be wrong I'd appreciate hearing from you), who pays for the repair?
jeffloistarca

Showing 1 response by nbt

I sent a McIntosh CD player to a person in Florida and it arrived damaged, broken glass faceplate and broken knobs.
It was shipped in the original FACTORY double boxes.
UPS decided to turn the claim down since there was no damage to the box. Well, I obviously did not ship it this way, as it left HOUSE of MUSIC (McIntosh dealer) in the plastic wrap from a clean and align.

I had the player returned, I found ANOTHER CD player that was in fine cosmetic shape but functionally not, took BOTH into the dealer and had them fix the broken one.

I sold the CD player for $900 originally, (about $500 more than it should have) spent $200 on the broken one, $85 to mend the two, and sent the player back!

Bottom line, he got what he expected, granted, it took about 2 months....

Dan (AudioGon and EBAY member)